Shipping policy

At Fine Jewel Hub, we understand that household products are often purchased with a purpose already in mind: an organizer for a cluttered space, a bathroom accessory for a small refresh, or a decorative piece that brings a room together. Our shipping process is designed to keep the journey from checkout to doorstep straightforward and transparent.

1. Shipping Rates

We provide:

Free shipping on qualifying orders.

For orders with a merchandise subtotal under $10.00, a $5.99 shipping charge applies.

Any applicable shipping charge will be shown at checkout before the order is submitted.

2. Order Processing

Orders are generally prepared after successful payment authorization.

Processing times can vary depending on:

  • Product availability;
  • Order volume;
  • Payment verification;
  • Weekends;
  • Holidays;
  • Inventory processing;
  • Technical circumstances; and
  • Other events outside our reasonable control.

Order processing time and carrier transit time are separate periods.

3. Delivery Estimates

Any delivery estimate provided on the website, during checkout, or through order communications is an estimate unless expressly identified as guaranteed.

Actual delivery may be affected by:

  • Carrier delays;
  • Weather;
  • Holiday volume;
  • Transportation disruptions;
  • Incorrect addresses;
  • Regional events;
  • Delivery restrictions;
  • Carrier operating conditions; and
  • Other circumstances outside our reasonable control.

4. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code; and
  • Any other required delivery information.

If an address error is discovered after an order is placed, contact us promptly at:

[email protected]

We will attempt to assist before the order enters shipment.

Once a package has been shipped, however, we cannot guarantee that the delivery address can be changed.

5. Tracking

Where tracking is available, shipment information may be provided to the customer.

Tracking data is generally supplied by the carrier and may not update continuously.

Temporary gaps between tracking scans do not necessarily mean that a package has stopped moving.

6. Delayed Shipments

If an order is delayed, customers may contact us for assistance.

We may review available tracking information and, where appropriate, assist with communication concerning the shipment.

Delivery estimates are not guarantees of a particular arrival date unless expressly stated otherwise.

7. Packages Marked as Delivered

If a carrier reports that a package was delivered but you cannot locate it, we recommend checking:

  • Your front door or designated delivery area;
  • Mailroom or package room;
  • Building management or reception;
  • Household members;
  • Nearby delivery locations; and
  • Carrier tracking details.

Customers may also contact the applicable carrier directly.

We will make reasonable efforts to assist in investigating delivery concerns.

8. Incorrect or Incomplete Addresses

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply if reshipment is requested.

If the customer does not request reshipment, the matter may be handled under the Return and Refund Policy.

9. Damaged Shipments

Customers should inspect merchandise shortly after delivery.

If a bathroom accessory, storage product, decorative item, or other merchandise arrives damaged, please contact us promptly.

We recommend providing photographs of:

  • Damaged merchandise;
  • Exterior packaging;
  • Shipping label;
  • Internal packaging; and
  • Any visible signs of impact or crushing.

These materials may help us determine whether the damage occurred during transportation.

10. Multiple Shipments

For operational reasons, products in the same order may occasionally be shipped separately.

Where an order qualifies for free shipping, a split shipment does not necessarily create an additional shipping charge.

11. Shipping Restrictions

Some destinations may be unavailable because of carrier coverage, logistical limitations, applicable law, or other circumstances.

We reserve the right to decline or delay shipment where fulfillment is not reasonably possible.

12. International Orders

Unless expressly stated otherwise on the website, these standard shipping terms are primarily intended for domestic United States orders.

Where international shipping is offered, customs duties, taxes, import charges, brokerage fees, or other governmental charges may be imposed by the destination country. Unless expressly stated otherwise at checkout, such charges may be the customer's responsibility.

13. Delivery Inspection

Customers are encouraged to inspect products before installation, assembly, or substantial use.

If an item is visibly cracked, broken, severely damaged, unstable, or materially different from what was ordered, customers should contact us before using or modifying it.

14. Contact

CFE HEALTH HOLDING I INC
3399 NW 72 Avenue, Suite 125
Miami, FL 33122
United States

PRESTON SIMASINGH
[email protected]