Refund policy
At Fine Jewel Hub, we want every purchase to feel worthwhile from the moment an order is placed until the product finds its place in your home. Whether you are refreshing a bathroom, organizing a busy household, or adding a decorative detail that makes a room feel more complete, we understand that the condition, appearance, and usefulness of your purchase matter.
This Return and Refund Policy explains the circumstances under which products purchased through https://www.finejewelhub.shop/ may be returned, exchanged, or refunded.
Fine Jewel Hub is operated by CFE HEALTH HOLDING I INC, a Florida business located in Miami, Florida.
1. Return Eligibility
Unless otherwise required by applicable law, eligible merchandise may generally be returned within 30 calendar days after delivery.
To qualify for a standard return, the product should:
- Have been purchased directly from our website;
- Be within the applicable return period;
- Be unused or only reasonably inspected;
- Remain in substantially original condition;
- Not have been intentionally damaged, modified, or altered;
- Include original packaging where reasonably available; and
- Be accompanied by sufficient order information for us to identify the purchase.
Certain products may be subject to additional hygiene, safety, or condition requirements depending on their nature.
2. Bathroom Products and Hygiene Considerations
Bathroom products may involve direct contact with water, moisture, cleaning products, or personal-use environments.
For health, hygiene, and resale reasons, an item that has been substantially installed, used, exposed to personal-use conditions, or materially altered may not qualify for a standard change-of-mind return.
Customers should inspect bathroom merchandise carefully before installation or use.
3. Home-Storage Products
Storage products should be inspected upon arrival for cracks, breaks, missing components, deformation, or other material issues.
A storage container, organizer, basket, rack, or similar item that has been substantially assembled or used may be ineligible for a standard return unless the item is defective or another remedy is required by law.
4. Decorative Products
Home décor products should be inspected promptly after delivery.
Minor variations in color, texture, finish, pattern, or appearance may occur because of manufacturing processes, lighting, photography, screen settings, or natural material characteristics. Such ordinary variations do not necessarily constitute defects.
A material difference from the product description, however, may qualify for review.
5. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible.
Send an email to:
Please include:
- Your order number;
- Your name;
- The product affected;
- A description of the damage;
- Photographs of the product;
- Photographs of the external packaging, if applicable; and
- A photograph of the shipping label where reasonably available.
Keeping the original packaging until the matter is resolved may help us investigate shipping-related damage.
6. Defective Products
A product may qualify as defective if it contains a material manufacturing problem that prevents it from functioning substantially as represented.
Examples may include:
- A bathroom accessory that arrives structurally broken;
- A storage item with a significant manufacturing defect;
- A decorative product that arrives materially damaged;
- Missing essential components; or
- Merchandise that materially differs from its advertised description.
Normal wear, accidental damage, improper installation, misuse, or ordinary cosmetic variation may not qualify as a manufacturing defect.
7. Incorrect Items
If you receive an item different from the one ordered, please contact us before returning the product.
We may request photographs or other information to verify the fulfillment issue.
Where appropriate, we may provide a replacement, refund, return instructions, or another reasonable resolution.
8. How to Request a Return
To request a return, contact:
CFE HEALTH HOLDING I INC
Email: [email protected]
Contact: PRESTON SIMASINGH
Please provide:
- Full name;
- Order number;
- Product name;
- Purchase date;
- Reason for the return;
- Description of the item's condition; and
- Photographs where relevant.
Do not automatically ship an item back before receiving return instructions.
9. Return Address
Approved returns may be sent to:
CFE HEALTH HOLDING I INC
3399 NW 72 Avenue, Suite 125
Miami, FL 33122
United States
We may provide additional instructions depending on the circumstances of the return.
10. Return Shipping Costs
For ordinary returns caused by a change of mind, ordering the wrong item, or another reason unrelated to a defect or fulfillment error, the customer may be responsible for return shipping costs.
If an item is confirmed to have arrived damaged, defective, or incorrectly supplied, we may provide an appropriate return-shipping remedy.
11. Refunds
Once an approved return is received and inspected, we will determine the appropriate resolution.
Approved refunds will generally be issued to the original payment method.
The time required for funds to appear may vary depending on the customer's bank, card issuer, payment processor, or other financial institution.
A refund initiated by us may therefore take additional time to appear in the customer's account.
12. Partial Refunds
In certain situations, we may offer a partial refund instead of requiring the merchandise to be returned.
This may be appropriate where:
- A minor cosmetic imperfection exists;
- Packaging has been damaged while the merchandise remains usable;
- A minor issue does not materially affect functionality; or
- Another reasonable adjustment is appropriate.
The amount of any partial refund will depend on the circumstances.
13. Exchanges
Where inventory permits, we may offer an exchange for an eligible product.
If the requested replacement is unavailable, we may instead offer a refund, alternative merchandise, or another reasonable resolution.
14. Items That May Not Qualify for a Standard Return
A return may be declined where an item:
- Has been substantially used;
- Has been installed or permanently affixed;
- Has been altered or modified;
- Has been intentionally damaged;
- Is missing essential components;
- Has been materially soiled or exposed to personal-use conditions;
- Cannot reasonably be resold because of customer handling;
- Is returned after the applicable return period; or
- Was not purchased through Fine Jewel Hub.
These limitations do not eliminate any rights or remedies that cannot lawfully be excluded.
15. Undeliverable or Refused Packages
If a package is returned because of an incorrect address, incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, we may contact the customer regarding available options.
Additional shipping charges may apply if the customer requests reshipment.
16. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment. Once an order has been packed or shipped, cancellation may no longer be possible and the customer may need to use the applicable return process.
17. Exceptions
We may consider reasonable exceptions based on unusual circumstances.
An exception granted in one situation does not create a permanent obligation to make the same exception in another situation.
18. Contact
CFE HEALTH HOLDING I INC
3399 NW 72 Avenue, Suite 125
Miami, FL 33122
United States
Contact: PRESTON SIMASINGH
Email: [email protected]
Nothing in this policy is intended to restrict a consumer right or legal remedy that cannot lawfully be waived under applicable Florida or federal law.